Privacy policy

Last Updated: April 23, 2026

Flow Fit Gear operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Flow Fit Gear is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process categories of personal information including contact details (name, address, email), financial information (payment card details), account information (username, password), transaction history, communications with us, device information (IP address), and usage information regarding how you interact with our Services.

Personal Information Sources

We may collect personal information directly from you when you create an account or communicate with us; automatically through the Services via cookies and similar technologies; from our service providers who process data on our behalf; and from our partners or other third parties.

How We Use Your Personal Information

We use your personal information to provide, tailor, and improve our Services, including processing payments and fulfilling orders. We also use it for marketing and advertising purposes to show you relevant products, for security and fraud prevention to ensure a safe shopping experience, to communicate with you for customer support, and for legal reasons to comply with applicable laws.

How We Disclose Personal Information

We may disclose your personal information to third parties such as Shopify and other vendors who perform services on our behalf, business and marketing partners for advertising, or when you direct us to do so (such as for shipping). We also disclose information within our corporate group or in connection with business transactions like mergers or for legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit will be shared with Shopify and may be stored in countries other than where you reside. Shopify is responsible for processing data for its enhanced features. You can learn more by visiting the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party platforms. We do not control and are not responsible for the privacy or security of these sites. We recommend reviewing their individual privacy policies. Information shared on public venues or social media may be viewable by other users.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you are a parent who believes your child has provided us with information, please contact us at theflowfitgear@gmail.com to request deletion.

Security and Retention of Your Information

While we implement security measures, no system is "perfectly secure." We recommend using secure channels for sensitive information. We retain your personal information based on factors such as account maintenance, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or port your personal data. You may also have the right to opt out of the "sale" or "sharing" of your information for targeted advertising. You can manage communication preferences by using the "unsubscribe" link in our emails. To exercise these rights, please contact us or visit the Shopify Privacy Portal.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on your residence, you may also have the right to appeal our decisions or lodge a complaint with your local data protection authority.

International Transfers

We may transfer and process your personal information outside of your home country. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms like Standard Contractual Clauses unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will post the revised version on this website and update the "Last updated" date accordingly.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at theflowfitgear@gmail.com.